Return, Exchange and Refund Policy
Customer satisfaction is our first priority at United. If you’re not completely satisfied with an item, you may return or exchange it within 30 days of the original purchase date.
Refunds and exchanges will be accepted for unused/unworn & unwashed products only. All items must be complete in original packaging with tags still attached. All refunds will be made to the same form of payment as the original purchase.
If you purchased on PayBright, please read our policies for financed purchases at the bottom of the page.
You will be required to provide your name, telephone number, and postal code for all return or exchange transactions. Refunds or exchanges are not accepted on items considered ‘Final Sale’ which includes Clearance items discounted 50% or more*, Special/Custom orders, swim products, face masks of any kind, undergarments, edible products, or eyewear products. All returns performed with gift receipts are eligible to be exchanged or refunded to in-store credit only.
How to Process a Return
You may either bring the items you wish to return in-store to our Gateway Boulevard location, or ship the items back to our warehouse. As United Spot & Cycle is not responsible for items lost or stolen during shipment, we recommend you purchase tracking via your courier of choice. Please note that you are responsible for all return shipment costs, and shipments sent via COD (charge on delivery) will not be accepted. Any merchandise returned that appears to have been used and/or worn will be subject to a restocking fee. Please note that ALL labour fees (e.g. special orders, installation) are not refundable.
Please send all returns and exchanges to the following address:
United Sport & Cycle Attn: Online Store
7620 Gateway Blvd NW
Edmonton, AB T6E 4Z8
In order to facilitate your return or exchange as quickly as possible, please call or email us before mailing your items. Should you have any questions, you may contact us by phone at (780) 433-1181 or toll-free at (844) 989-6119, or via email at firstname.lastname@example.org.
What if Your Product Arrives Damaged?
All items that we ship are in new and unused condition unless otherwise explicitly stated in their online product description (e.g. demo product, refurbished product). If a package is delivered to you in a damaged state, you have the option of refusing delivery. Should you choose to accept any shipment of damaged product, please contact us immediately and we will arrange for the return shipment of the damaged items. In either case, please leave the product and any packaging in the form that you received it. Following either refusal of the delivery or a facilitated return, we will do our best to make sure you receive a replacement of your item(s) as quickly as possible, subject to availability.
What if The Wrong Product Arrives?
In the unlikely event that you receive your order and the contents do not match those outlined in your order confirmation email, please contact United Sport & Cycle immediately. We'll work to get you the right product as quickly as possible and arrange for the return shipment of the incorrect items at no cost to you.
Products Purchased with PayBright Financing
Cancellation & Exchanges for PayBright Purchases
Cancellations, returns, and exchanges on financed products can be arranged prior to the product being shipped to the address on the order. No cancellations, returns, or exchanges are possible after a financed product has been shipped.
Shipment of Products Financed via PayBright
The product will be delivered to the shipping address provided at the time of the order and cannot be changed. Delivery of the product must be received by the same person, or designated person in the same household, and current photo ID and signature is required at the time of the delivery. Pre-arrangement for any designated person must be done in advance and in writing to email@example.com a minimum of 24 hours prior to the shipment leaving United Sport & Cycle.
Curbside Pickup of Orders Financed via PayBright
Release of the products must be received by the same person who ordered the product, or a designated person in the same household. Current photo ID with the same address will be required for products to be released. Pre-arrangement for any designated person must be submitted in writing to firstname.lastname@example.org a minimum of 24 hours prior to pickup of product in store.